1. Return & Exchange Policy

Eligibility for Returns

1. Defective or Faulty Products: If the product you received is defective, malfunctioning, or not as described, you can request a return or exchange within 7 days of delivery.
2. Wrong Product Delivered: If we mistakenly delivered the wrong product, please notify us immediately with proof (such as an unboxing video), and we will arrange for an exchange or refund.
3. Unopened & Unused Products: Products that are still in their original packaging, unopened, and unused can be returned within 7 days of delivery.

Non-Returnable Items

1. Used Products: Products that show signs of use or wear are not eligible for return.
2. Damaged Products: Items that are damaged after delivery due to improper handling, such as scratches, dents, or burns, are not eligible for return or exchange.
3. Gift Items: Any free gifts or promotional items are non-returnable.
4. Compatibility Issues: If a product works properly with standard devices but does not work with specific third-party devices, returns will not be accepted.

Return Process

1. Submit a Return Request: Fill out our Return Request Form at [Return Form Link] and provide details, including an unboxing video, if applicable.
2. Approval & Shipping: Once your return request is approved, you will receive a return authorization code. Pack the product in its original packaging and send it to the address provided with the authorization code clearly marked.
3. Product Inspection: Upon receiving the product, we will inspect it. If the product is found to be defective or incorrect, we will process an exchange or refund.

Return Shipping Costs

• Defective or Wrong Items: Rajokiyo Shop will cover the cost of return shipping for defective or incorrect items.
• Customer-Initiated Returns: For returns based on personal reasons (such as a change of mind), the customer is responsible for both the return shipping costs and any shipping fees associated with the original order.

2. Refund Policy

Eligibility for Refunds

1. Defective or Faulty Products: If your product is defective or malfunctioning, you may be eligible for a refund after the return process is completed and the defect is confirmed.
2. Wrong Product Delivered: You are eligible for a full refund if you receive the wrong product and choose not to opt for an exchange.
3. Unopened Products: Refunds are available for unopened products within 7 days of delivery. The product must be returned in its original condition and packaging.

Non-Refundable Items

1. Used or Damaged Products: Products that have been used, damaged, or altered in any way will not qualify for a refund.
2. Free Gifts or Promotional Items: No refunds will be provided for free items or promotional gifts received with a purchase.
3. Shipping Fees: Original shipping fees will not be refunded for change-of-mind returns.

Refund Process

1. Submit a Refund Request: Initiate a refund request by filling out the Refund Request Form at [Refund Form Link].
2. Inspection & Approval: Once the returned product is received and inspected, you will receive a notification of the refund approval or rejection.
3. Refund Timeframe: Approved refunds will be processed within 5-10 business days after the product is received, and the amount will be credited to your original payment method.

Refund Shipping Costs

• If Rajokiyo Shop is responsible for the issue (such as defective products or incorrect deliveries), we will cover the return shipping costs.
• For customer-initiated returns (e.g., change of mind), return shipping costs are borne by the customer.

3. Warranty Conditions

Certain products come with a manufacturer's warranty, and any defects that occur within the warranty period will be covered under the terms specified by the manufacturer.

What’s Covered:

1. Manufacturer’s Defects: Faults in product construction, material, or workmanship within the warranty period.
2. Warranty Duration: Warranties may vary (3 months, 6 months, or 1 year) depending on the product.

What’s Not Covered:

1. Physical Damage: Any damage caused by drops, impacts, or improper use.
2. Seal or Sticker Tampering: Products with broken warranty seals or removed stickers will not be covered.
3. Accessories: Chargers, adapters, and other accessories that come with the product do not carry any warranty.

4. General Information

Processing Time

• For Returns: Once approved, exchanges or returns will be processed within 5-15 business days after we receive the returned product.
• For Refunds: Refunds will be processed within 5-10 business days after inspection and approval.